Conversation intelligence for every customer-facing team

Every conversation becomes tracked work.

Zorvix listens at the front desk, on site and on the phone. It drafts the record, the tasks and the follow-ups, and every field shows the exact words it came from.

Book a demo See it for your business
New job card · Counter 2 01:52
Customer consent recorded Service Center app
Vehicle From call
Hyundai Creta · KA 05 MN 4821
00:09“the white Creta”
Complaint From call
Noise from front brakes
00:18“Front brakes se awaaz aa rahi hai”
Promised delivery Check date
Sat 24 Oct, 6:00 pm
01:52“Saturday evening”
Customer approval
₹8,050 approved
7Indian languages, mixed with English
8kinds of action in every journey
72 hsingle-use customer approval links
~37permissions to build your own roles
One engine

Audio in. Structured, evidenced work out.

Both products run on the same core. Your organisation's template decides what gets pulled out, and where it goes next.

What comes in
Counter conversationRecorded in the Service Center app
Phone callPicked up by Call Intelligence

The Zorvix core

Runs on our AI setup, or on your own Gemini or OpenAI key

  1. TranscribeTimestamps and speaker turns, staff and customer
  2. Detect the languageRegional languages mixed with English
  3. Fill your templateOnly your picklist options; blanks stay blank
  4. Attach evidenceA quote and a tap-to-play moment for every value
What comes out
Job cardFields, work lines, estimate
Tasks and follow-upsKeep or dismiss in one tap
Approval linkWhatsApp, SMS or email
Agent stepsNext step in the journey
Industries

One platform, shaped to your business.

You choose the fields, the steps, the roles, and even what a journey is called. Pick a business to see how it could be set up.

Journeys here are called Job cards Service Center appService counter
What was said
    What Zorvix captured
    The journey template

      Example setups. Service Center and Call Intelligence come ready-made, and your admin shapes everything else in the console.

      Two products, one platform

      Pick the app that matches how your conversations happen.

      Android · phones & counter tablets

      Service Center

      For any counter, front desk or site visit. Record the conversation, review the AI draft (a job card, a patient visit, a service request), and run it through your own steps to the finish.

      • Your own roles: advisors, doctors, technicians, counsellors, QA
      • Checklists, photos and approvals at every step
      • Asks only for the microphone, camera and notifications
      Android · direct install

      Call Intelligence

      For anyone who sells or serves on the phone: property, admissions, distribution, support. Every recorded call becomes a summary and a task list, and managers see what was promised to whom.

      • Picks up recordings from Samsung's built-in call recorder
      • Summary, key points, decisions, dates and risks
      • Uploads each call once, even after network drops
      How a journey moves

      From the first word to the finish.

      Each step has an owner, a time target, and a record of who did what on which device.

      Front desk

      Record

      One tap, with consent stored. Pauses for incoming calls.

      AI

      Draft

      Every field comes with a quote and a timestamp. Nothing is made up.

      Staff

      Confirm

      "Next Thursday morning" becomes a date, flagged for a quick check.

      Customer

      Approve

      Estimates, quotes or plans, line by line on WhatsApp, SMS or email.

      Your team

      Work

      To-dos, checklists and photo requests reach the right role.

      Your team

      Close

      A "done" message in the customer's language, and the full history kept.

      Customer approval links

      Approvals that don't need a phone call.

      Send an estimate, a quote, a treatment plan or a fee plan as one link. Customers choose what they want, you keep a record of exactly what they saw, and anything declined becomes a follow-up reminder.

      • Line-by-line choices, with a running total and "I'd like a call first".
      • Proof of what was shown. A fingerprinted snapshot of the page is kept, and changed estimates invalidate old links.
      • Safe by default. Single use, 72-hour expiry, no trackers.
      • Light enough for 3G, in the customer's own language.
      WhatsApp · 11:42Your Creta estimate is ready. Review and approve: link.zorvix.in/a/8Kq…
      Kaveri Auto WorksEstimate · KA 05 MN 4821 · JC-1042
      50,000 km periodic service₹4,850✓ ApprovedDecline
      Front brake pads₹3,200✓ ApprovedDecline
      Wheel alignment₹900Approve✕ Declined
      Approved total₹8,050
      Send my choicesI'd like a call first
      Link expires in 71 h · incl. GST
      Approved in2 of 3lines · reminder set
      Built for the floor

      One counter tablet. The whole team.

      Staff tap their name and enter a short PIN. The tablet locks itself after 30 idle minutes, and every action records both the person and the device.

      Who's at the counter?

      RKRavi K. MSMeena S. IAImran A. DPDivya P.

      Enter your PIN

      Keeps working offline

      Actions queue up and sync in order. Uploads resume without duplicates.

      Recording that just works

      Runs with the screen off and pauses for incoming calls.

      Accessible by design

      Large touch targets, text up to 200% and screen-reader labels.

      Journey templates · in development

      Draw how your business runs. Zorvix runs it.

      Drag steps onto a canvas, give each one an owner (a person or an AI agent) and a due time. Service Center and Call Intelligence come as ready-made templates you can change.

      • Eight action kinds: To-do, Acknowledge, Approval, Checklist, File request, Customer update, Reminder and Agent.
      • Your words for it. Name a running journey whatever fits your business, like "Job cards" for Service Center or "Visits" for a clinic.
      • "Your turn" and "Overdue" at a glance, for every person.
      • Versions with test runs and rollback. Running jobs keep their version.
      • Works from the keyboard and from a list view.
      Periodic service · v3Journey JC-1042 · 4/7 steps
      Check-in recording
      Advisor      Done
      Draft job card
      Agent      Done
      Customer approval
      Approval link      Done
      Repair work
      Technician · due 4:00 pm      Your turn
      QA checklist
      QA · 12 checks      Next
      "Ready" message
      Automatic      Next
      Handover
      Delivery      Next
      JC-1042job card
      Floor manager
      Technician
      Billing
      Delivery risk
      Agent Foundry · in development

      AI teammates you build without code.

      Give an agent a title, plain instructions, inputs and typed outputs. A person reviews anything that matters. Agents never message customers or act on outside systems on their own. The starter agents shown here are for service teams; build your own for any role.

      Asks a person when it's unsure

      It sends its reasons and questions to the step owner, and moves up your escalation levels if nobody answers in time.

      Real documents from your templates

      The platform does the totals, to the paisa.

      DOCXXLSXFillable PDFCSVTXT

      Versioned and tested

      Each agent keeps a version history and test cases, so changes are checked before they reach live jobs.

      Admin console

      See every journey from one screen.

      Live jobs, people, approvals and AI quality, plus setup for fields, journey templates, roles and policies.

      Home

      Example data · last 30 days
      Open job cards426 at risk
      Approval links sent318across WhatsApp, SMS, email
      Lines approved81%of lines sent
      AI fields kept as drafted91%without staff edits

      Approvals received per day

      Hover a bar for the day's count

      20
      10
      0
      23 Sep8 Oct22 Oct

      Fields changed by staff

      Where AI drafts get edited most

      Promised delivery18%
      Complaint11%
      Work lines9%
      Fuel level4%
      Vehicle2%
      JobStepOwnerStatus
      JC-1038Repair workImran · TechnicianOverdue 40 minNudge
      JC-1041Customer approvalLink sentWaiting 3 hNudge
      JC-1042Repair workRavi · TechnicianOn track
      Approved support only
      Region fixed at setup
      MFA sign-in
      Server-checked roles
      Your data
      Security and control

      Your data, your rules, checked on the server.

      Permissions are enforced on every request. A suspended user is out within a minute.

      Roles that fit your team

      Five built-in roles, plus custom roles from about 37 permissions. Limit scope and cap discounts.

      Masked customer details

      Show phones and emails in full, masked or hidden, per role.

      Strong sign-in

      Authenticator MFA, lockout after failed attempts, and invites that expire in 7 days.

      Your own AI key

      Plug in your Gemini or OpenAI key. There's no silent fallback to another provider.

      Data where you put it

      Region fixed at setup, recordings encrypted at rest, audio deleted on your schedule.

      Support with permission

      Read-only sessions you approve, from 15 minutes to 4 hours, all in your audit log.

      Roadmap

      What's ready, what's next.

      Ready to pilot

      • Service Center appPhones and shared counter tablets
      • Call Intelligence appSamsung call recorder, direct install
      • AI job cards with evidence
      • Approval links on WhatsApp, SMS, email
      • Admin console, roles, MFA, your own AI key

      In development

      • Journey template builderDrag-and-drop steps, versions, test runs
      • Agent FoundryNo-code agents, documents, escalation
      • New workspaceHome, Journeys, Actions and Reports
      • Template gallery

      Later

      • Branching journeys
      • Customer portalsFor now, customers use approval links
      • Scheduled agents
      • E-signature
      • Connected apps and webhooks
      Book a demo

      Bring one real conversation. Watch it become tracked work.

      In 30 minutes we'll set up a journey template for your business, record a sample conversation, and show you the draft, the approval link and the console.

      • Plans from trial to enterprise
      • Your organisation set up in minutes
      • Bring your own AI key if you prefer

      We'll only use your details to arrange the demo.